Refund policy

We aim to provide a clear and transparent shopping experience for all customers. Please read the policy carefully before completing your order.

Damage and Issues

* You are allowed to inspect the product with the shipping courier before accepting the order.
* If the product arrives damaged or has a clear manufacturing issue, you may refuse to accept the order at the time of delivery.
* In case of refusal due to damage, no payment for the product or delivery fees will be required.
* Once the order is accepted from the courier, it is considered received in good condition and no claims for damage will be accepted afterward.

Exceptions / Non-Returnable Items

* Once an order has been accepted upon delivery, it cannot be returned or refunded under any circumstances.
* Customized, limited, or promotional items may be considered final sale and non-returnable.
* Any item that has been used, washed, or altered after receipt is not eligible for return.

Exchange

* Exchanges are not standard and are only allowed in case of receiving a wrong item or a verified defect before acceptance.
* Exchange requests must be reported immediately at the time of delivery.
* After acceptance of the order, exchanges are not possible.

Refunds

* Refunds are only applicable if the order is refused at the time of delivery due to damage or defect.
* Once the order is accepted, no refunds will be issued.
* Approved refunds (if any) are processed through the original payment method or as agreed with customer support.

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